Cancellation & Refunds Policy
Clear terms for our digital marketing services and subscriptions
Overview
Uni Virtual ("we," "us," or "our") provides digital marketing and performance marketing services, subscriptions, and access to certain offerings through our website www.univirtual.tech. This policy outlines our cancellation and refund terms to ensure transparency and protect both parties' interests.
⚠️ Important Notice
All fees paid for our services, products, or subscriptions are final and non-refundable. This policy is in place because our work involves the immediate allocation of time, expertise, and resources once a project or campaign begins.
No-Refund Policy
Why We Have a No-Refund Policy
Digital marketing services are fundamentally different from physical products. Here's why refunds are not applicable:
- Immediate Resource Allocation: Upon payment, our team immediately begins strategizing, researching, and executing campaigns
- Time-Sensitive Work: Marketing campaigns are time-bound and cannot be "returned" once launched
- Expertise & Knowledge Transfer: Insights, strategies, and knowledge provided are immediately consumed
- Third-Party Costs: Ad spend, tool subscriptions, and platform fees are non-recoverable
- Custom Solutions: All strategies are tailored specifically for your business and cannot be resold
🚨 Chargeback Warning
Any attempt to dispute valid charges or request chargebacks without first contacting us at contact@univirtual.tech may result in immediate termination of services and potential legal action.
Cancellation Policy
How to Cancel
You may cancel your subscription or ongoing services by:
- Emailing us at contact@univirtual.tech with your cancellation request
- Providing at least 30 days written notice for monthly subscriptions
- Providing at least 60 days written notice for quarterly subscriptions
- Providing at least 90 days written notice for annual subscriptions
📋 What Happens After Cancellation
- Cancellation stops future billing cycles only
- You retain access to services until the end of your current billing period
- No refunds are provided for the current or previous billing periods
- All work completed up to cancellation date remains your property
- Final reports and deliverables will be provided within 7 business days
Mid-Campaign Cancellations
If you cancel during an active advertising campaign:
- Campaigns will be paused immediately to prevent further ad spend
- Any unused ad budget will be returned to your advertising account
- Management fees for work already performed are non-refundable
- You will receive a final performance report within 5 business days
Exceptional Circumstances
When Refunds May Be Considered
In rare cases, refunds or credits may be granted at our sole discretion for:
- Proven Fraud: Documented evidence of fraudulent activity on our part
- Complete Service Failure: Total failure to deliver agreed services due to our fault (not client-related issues)
- Technical Impossibility: If we determine that promised services cannot be technically delivered
- Force Majeure: Events beyond our control that prevent service delivery for extended periods
📝 Documentation Required
Any refund request must be accompanied by:
- Detailed written explanation of the issue
- Supporting evidence or documentation
- Proof of attempts to resolve the issue through normal channels
- Complete communication history related to the problem
Refund Processing Timeline
If a refund is approved under exceptional circumstances, the processing timeline will be as follows:
⏱️ Refund Turnaround Time: 5-7 Business Days
Timeline Breakdown:
- Processing Time: 2-3 business days from approval for internal processing
- Bank Credit Time: 3-4 business days for the amount to be credited to your bank account or original payment method
- Total Duration: Approximately 5-7 business days from the date of refund approval
Note: The timeline begins from the date your refund request is approved. Bank processing times may vary depending on your financial institution. Weekends and holidays are not counted as business days.
Refund Method
Approved refunds will be processed using the same payment method used for the original transaction:
- Credit/Debit Cards: Credited to the original card within 5-7 business days
- Net Banking/Bank Transfer: Credited to your bank account within 5-7 business days
- Digital Wallets: Credited to your wallet within 5-7 business days
- Other Payment Methods: Bank transfer to provided account details within 5-7 business days
Tracking Your Refund
Once your refund has been approved and processed:
- You will receive a confirmation email with transaction details
- You can contact us at contact@univirtual.tech for status updates
- If the refund is not credited after 7 business days, please contact your bank or payment provider
- Keep the refund confirmation email for your records
Service-Specific Terms
Monthly Subscription Plans ($149 - $896)
- Billed monthly in advance
- 30-day cancellation notice required
- No pro-rated refunds for partial months
- Service continues until end of billing cycle
Project-Based Services
- Full payment required before project commencement
- No refunds once project materials are delivered
- Scope changes may incur additional charges
- Completion timeline depends on client responsiveness
Ad Spend Management
- Client's ad spend budget is separate from our management fees
- Management fees are non-refundable once campaigns are launched
- Unused ad spend returns to client's advertising account
- We are not responsible for ad spend lost due to client account issues
Pricing and Payment Terms
Prices and availability of services may change without prior notice. Current pricing is available on our website and is subject to the following:
- All prices are in USD unless otherwise specified
- Payment is due immediately upon service commencement
- Late payments may result in service suspension
- Price changes apply to new subscriptions and renewals
- Existing subscribers receive 30-day notice of price changes
Dispute Resolution
Before Initiating Any Disputes
We strongly encourage resolving any issues through direct communication:
- Email us at contact@univirtual.tech with detailed concerns
- Allow 48-72 hours for our response during business days
- Participate in good faith discussions to find mutually acceptable solutions
- Provide all relevant information and documentation
⚖️ Legal Consequences
Clients who initiate chargebacks, disputes, or legal action without first attempting to resolve issues directly with us may be:
- Immediately terminated from all services
- Blacklisted from future services
- Subject to collection efforts for unpaid fees
- Responsible for our legal costs and attorney fees
Your Acknowledgment
By placing an order or engaging our services, you acknowledge that you have:
- Read and fully understand this Cancellation & Refunds Policy
- Accepted that all payments are final and non-refundable
- Agreed that cancellations only stop future billing, not current charges
- Understood the nature of digital marketing services and why refunds are not applicable
- Committed to resolving any issues through direct communication first
💡 Our Commitment to You
While we maintain a strict no-refund policy, we are committed to:
- Delivering high-quality services that meet or exceed expectations
- Providing transparent reporting and regular communication
- Addressing concerns promptly and professionally
- Continuously optimizing campaigns for better performance
- Offering strategic guidance based on industry best practices
Policy Updates
This policy may be updated periodically to reflect changes in our services, legal requirements, or business practices. Updates will be:
- Posted on our website at www.univirtual.tech/cancellation-refunds/
- Communicated to active clients via email when material changes occur
- Effective immediately upon posting unless otherwise specified
- Applied to new agreements and renewals
Questions or Concerns?
We're committed to addressing your concerns professionally and promptly.