Shipping Policy
Understanding our digital service delivery process and timelines
Digital Services Only
Uni Virtual provides digital services exclusively, including digital marketing, SEO, performance marketing solutions, and related professional services. We do not manufacture, stock, or ship any physical products.
📱 100% Digital Delivery
All our deliverables, including reports, strategies, campaigns, and related services, are provided electronically via email, online dashboards, or other agreed communication channels. No physical shipping is required or available.
Digital Delivery Methods
We use various secure digital channels to deliver our services and reports:
Delivery Timelines
Since our services are digital in nature, delivery timelines will be communicated at the start of each project. Access to services or campaign reports will be shared promptly once requirements and payments are confirmed.
| Service Type | Initial Setup | Regular Deliverables | Access Method |
|---|---|---|---|
| Starter Plan ($149/month) | 24-48 hours | Monthly reports | Email + Dashboard |
| Growth Plan ($249/month) | 24-48 hours | Bi-weekly updates | Email + Dashboard |
| Professional Plan ($496/month) | 12-24 hours | Weekly reports | Dashboard + Cloud |
| Enterprise Plan ($896/month) | 12-24 hours | Real-time access | Dedicated platform |
| Custom Projects | 1-3 business days | As agreed | Multiple channels |
⚡ Fast Digital Delivery
Most digital deliverables are available immediately upon completion. Campaign access, dashboard logins, and initial reports are typically provided within 24-48 hours of payment confirmation and project kickoff.
What You'll Receive
Depending on your service plan, you'll receive various digital deliverables:
Reports & Analytics
- PDF performance reports sent via email
- Interactive dashboards with real-time data
- Campaign optimization recommendations
- ROI and conversion tracking reports
Strategic Documents
- Marketing strategy presentations
- Campaign setup documentation
- SEO audit reports and recommendations
- Competitive analysis documents
Access Credentials
- Dashboard login credentials
- Analytics platform access
- Shared workspace invitations
- Campaign management portals
🔒 Secure Delivery
All digital deliverables are sent through secure, encrypted channels. Access credentials are provided separately for added security, and sensitive documents are password-protected when necessary.
Delivery Confirmation
We ensure you receive all digital deliverables through multiple confirmation methods:
Automatic Confirmations
- Email delivery receipts
- Dashboard access notifications
- Platform login confirmations
- Report generation alerts
Manual Follow-ups
- Personal confirmation calls for major deliverables
- Email follow-ups to ensure receipt
- Check-ins during onboarding process
- Regular account management touchpoints
Frequently Asked Questions
Technical Requirements
To ensure smooth delivery of our digital services, please ensure you have:
System Requirements
- Reliable internet connection
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Email account with sufficient storage
- PDF reader for report documents
Account Access
- Active email address for communications
- Ability to receive and click email links
- Permission to access external websites and platforms
- Corporate firewall exceptions if required
Support & Issues
If you face any issues regarding the delivery of services or accessing your digital deliverables, we're here to help:
🆘 Delivery Support
Contact our support team immediately if you experience any delivery issues. We guarantee a response within 24 hours and will resolve delivery problems as quickly as possible.
Common Solutions
- Check spam/junk folders for email deliverables
- Ensure your email can receive attachments
- Verify correct email address in your account
- Clear browser cache for dashboard access issues
- Disable ad blockers that might block platform access
Delivery Questions or Issues?
We're committed to ensuring you receive all digital deliverables promptly and securely.