Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and Uni Virtual ("Company," "we," "us," or "our"). By accessing our website, engaging our services, or making any payment, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Effective Date

These Terms are effective immediately upon your first use of our services and remain in effect until terminated in accordance with the provisions herein.

2. Services Provided

Uni Virtual provides digital marketing, SEO, performance marketing solutions, and related professional services exclusively for business growth and promotional purposes.

Service Limitations

Our services are provided exclusively for:

• Legitimate business purposes only
• Legal products and services
• Compliance with advertising platform policies
• Professional and ethical marketing practices

3. User Obligations

By engaging our services, you agree to the following obligations:

Information Accuracy

You agree to provide accurate, complete, and up-to-date information for service delivery, including but not limited to:

• Business information and contact details
• Marketing objectives and target audience data
• Access credentials for relevant platforms
• Financial information for payment processing

Cooperation Requirements

• Respond promptly to requests for information or approval
• Provide necessary access to advertising accounts and platforms
• Review and approve campaigns within agreed timeframes
• Maintain current contact information

Prohibited Uses

4. Intellectual Property Rights

All content, strategies, campaigns, methodologies, and intellectual property provided by Uni Virtual remain the exclusive property of the Company and may not be copied, shared, or misused without prior written consent.

Our Intellectual Property

• Marketing strategies and methodologies
• Campaign structures and optimization techniques
• Proprietary reporting formats and analytics
• Training materials and documentation
• Software tools and platforms developed by us

Client Content

You retain ownership of your business information, brand assets, and content provided to us. However, you grant us a limited license to use this content for service delivery purposes.

5. Payment Terms

Service fees are non-refundable unless expressly stated otherwise in our Cancellation & Refunds Policy.

Payment Schedule

• Monthly subscriptions: Charged in advance on the same date each month
• Project-based services: Full payment required before commencement
• Setup fees: Due immediately upon service activation
• Additional services: Invoiced separately as agreed

Late Payment

Price Changes

We reserve the right to modify pricing with 30 days' notice to existing clients. New pricing applies to renewals and new services only.

6. Service Delivery & Performance

Service delivery timelines and performance expectations are communicated at the beginning of each engagement and may vary based on project scope and complexity.

Delivery Standards

• Services provided during standard business hours (Monday-Friday, 9 AM-6 PM IST)
• Emergency support available for active campaign issues
• Regular reporting as specified in service agreements
• Response to queries within 24-48 hours

Client Dependencies

Service delivery may be affected by:

• Client response times to requests for information
• Approval delays for campaigns or content
• Changes in business requirements or objectives
• Third-party platform limitations or changes

7. Results Disclaimer

You acknowledge that results may vary depending on market conditions, competition, and other external factors beyond our control.

No Guarantee of Results

While we employ industry best practices and data-driven strategies, we cannot guarantee specific outcomes, including but not limited to:

• Specific ROI or revenue increases
• Particular ranking positions or traffic levels
• Conversion rate improvements
• Lead generation quantities

8. Confidentiality

Both parties agree to maintain confidentiality of shared business data and proprietary information.

Our Confidentiality Commitment

We agree to:

• Keep all client business information confidential
• Use client data solely for service delivery purposes
• Implement appropriate security measures
• Not disclose information to third parties without consent

Client Confidentiality Obligations

You agree to:

• Keep our strategies and methodologies confidential
• Not share login credentials or access with unauthorized parties
• Protect proprietary information provided by us
• Not use our intellectual property for competitive purposes

9. Termination

The Company reserves the right to suspend or terminate services in case of misuse, non-compliance, or breach of this Agreement.

Termination by Client

• 30-day written notice required for monthly services
• No refunds for current billing periods
• Final deliverables provided within 7 business days
• Access to dashboards maintained until period end

Termination by Company

Post-Termination

• All unpaid fees become immediately due
• Access to services and dashboards ceases
• Confidentiality obligations remain in effect
• Client data may be deleted after 30 days

10. Limitation of Liability

The Company disclaims any liability for indirect or consequential damages arising from the use of its services.

Excluded Damages

We are not liable for:

• Lost profits or business opportunities
• Data loss or corruption
• Third-party platform changes or restrictions
• Market condition changes
• Competitor actions

11. Disclaimers & Warranties

The Company provides all solutions on an "as is" basis without warranties.

Disclaimer of Warranties

We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Specific performance or outcome guarantees

12. Legal Compliance

Both parties agree to comply with all applicable laws, regulations, and advertising platform policies.

Regulatory Compliance

• Data protection and privacy laws (GDPR, CCPA, etc.)
• Advertising standards and regulations
• Consumer protection laws
• Industry-specific regulations

Platform Policy Compliance

• Google Ads policies and terms
• Facebook/Meta advertising policies
• LinkedIn advertising guidelines
• Other relevant platform terms of service

13. Dispute Resolution

Any disputes arising from these Terms shall be resolved through the following process:

Step 1: Direct Communication

• Contact us at contact@univirtual.tech
• Provide detailed description of the issue
• Allow 7 business days for response and resolution attempt

Step 2: Mediation

• If direct communication fails, disputes may be submitted to mediation
• Mediation costs shared equally between parties
• Location: Bareilly, Uttar Pradesh, India

Step 3: Legal Action

• Any legal proceedings must be filed in Bareilly, Uttar Pradesh, India
• Prevailing party entitled to attorney fees and costs
• Claims must be filed within 12 months of the incident

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

Notification of Changes

• Updates posted on www.univirtual.tech/terms-conditions/
• Email notification to active clients for material changes
• Continued use constitutes acceptance of new terms

15. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Bareilly, Uttar Pradesh, India.

16. Miscellaneous Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Cancellation & Refunds Policy, constitute the entire agreement between the parties.

Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time.

Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, or technical failures.